Privacy Policy
Who we are and what we collect
Last updated: 5 November 2026
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Arcload Ltd is the company responsible for personal information collected through this website. We are registered in England and Wales, company number 17095723. Our registered office is 65a Sheen Lane, London, SW14 8AD, England. You can contact us at info@arcload.co.uk or on 07722 215555.
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When you send us an enquiry, we collect your name, email address, phone number, project address and project description. We may also collect technical information about how you use the website, such as pages visited and device type.
How we use and share your information
We use your information to respond to your enquiry, prepare quotes, deliver our services, keep business records and meet our legal obligations. Our lawful bases are taking steps at your request before entering a contract, performing a contract, complying with the law, and our legitimate interest in running and improving our business.
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Our website and enquiry forms are provided by Wix, which processes information on our behalf. We may also share information with professional advisers or other suppliers where this is needed to deliver our services, or where the law requires it. We do not sell your personal information.
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Some of our service providers may process information outside the UK. Where this happens, we rely on the safeguards required by UK data protection law.
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We keep enquiries that do not become projects for 12 months. We keep customer and project records for 6 years after the work ends.
Cookies and your rights
Our website uses cookies that are needed for it to work. It may also use cookies to understand how visitors use the site. Where consent is required, we will ask for it first.
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You can ask for access to your information, or ask us to correct or delete it, restrict its use, object to its use, or transfer it. Contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
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We may update this policy from time to time. The latest version will always appear on this page.